I had a couple of (non-emergency) issues with my commode. Milestone gave me a next-day appointment. I ended up with a minor and a major repair that took 2 people to handle. Forrest arrived 1st and diagnosed the issues. He fixed the valve problem them called in an installer for the drain/seating problem. Forrest was knowledgeable and skilled. He took the time to show me how my commode's non-standard valve system worked. We chatted about fountain pens while he filled out the paperwork. And one of the cats gave him a leg-rub of approval . Harley repaired the commode's connections with the drain & floor. He was able to come over very quickly - Forrest was still here and he lent Harley a hand. Harley had all the needed parts & materials on his truck so there was no waiting for a parts order to come in. He had the commode fixed in no time. Thanks to Milestone, Forrest, & Harley, our only bathroom was back online in less than 3 hours! Great job, you all! Thank you!

Jose was amazing. Showed promptly when the appointment was scheduled and quickly identified the problem and had the solution to repair it. He was able to explain what happened and the whole experience was awesome!