Because WE live here too, Milestone is doing everything we can to serve the community around us. We know that the services we provide are not a luxury, but essential to maintaining the safety and reliability of your home’s critical systems. That’s why we’re implementing a new ZERO CONTACT process that minimizes all person-to-person contact during our in-home service calls.
HEALTH & SAFETY FROM MILESTONE
Like many of you, we are cautiously concerned about the occurrence of the COVID-19 (Novel coronavirus). As we respond to the ever-changing environment it is the safety of our team members, customers and community that remains our highest priority.
While we continue to closely monitor recommendations and protocols established by the World Health Organization (WHO), the U.S. Centers for Disease Control and Prevention (CDC), and local health departments in regard to COVID-19, we remain committed to meeting the home service needs of the Dallas-Ft. Worth metroplex with convenience and excellence.
TECHNICIAN PROTOCOL AND SAFETY MEASURES
As a precautionary measure, we have implemented increased hygiene routines, including hand washing and sanitizing before and after each customer visit. Additionally, our technicians are avoiding all typical contact with customers, like shaking hands. Our organization is limiting team member gatherings to minimize potential health risks with large group assemblies.
WAYS WE ARE STAYING CONTACT-FREE
We love having conversations with our customers. Usually, that happens at the kitchen table. But for the time being, we will try to have those conversations outside whenever possible for your safety.
As much as we want to shake your hand or give you a hug, instead, we will be giving you a friendly wave hello and goodbye.
We care about our technicians & You! We’ve put systems in place so that the quality of service we provide remains the same. Our technicians are going to be dispatched directly from their home to yours.
Lastly, we’re doing the basics. Frequent hand washing and sanitizing of all work surfaces.