Privacy Policy

Last updated: October 7, 2025

Your privacy is important to us. This notice explains our personal information practices and the choices you can make about how your information is collected and used. We make this notice available on our homepage and at points where personal information may be requested.

The Information We Collect:

This policy applies to information collected or submitted to Milestone Home Service Co. (dba Milestone Electric, A/C & Plumbing) online and offline, including:

Name, address, email address, phone number
Service details (e.g., age of home, appointment preferences)
Mobile number plus SMS consent/opt-in status and messaging history (where applicable)

The Way We Use Information:

To respond to inquiries, schedule and confirm appointments, provide estimates/invoices, and deliver customer support.
To create or update your customer profile in our systems to better serve you.
We do not use or share personally identifiable information in ways unrelated to these purposes without providing an opportunity to opt out.

SMS & Mobile Messaging:

With your consent, we may send SMS/MMS messages related to your interactions with us, including messages about your request, appointment confirmations/updates, service notifications, surveys, and occasional promotions. Message frequency may vary. Message and data rates may apply.

Opt-out & Help. You can opt out at any time by replying STOP. After you send STOP, we’ll send one final message to confirm your request. No further messages will be sent. For help, reply HELP or contact [email protected] or (214) 216-0387.

Sharing of Mobile Data. We do not share, sell, or transfer text-messaging originator opt-in data or consent with third parties for their marketing or promotional purposes. We may share limited information with service providers solely to operate the messaging program and our services, consistent with this Privacy Policy.

Data Security:

We use physical, administrative, and technical safeguards to protect your information.

Children’s Privacy:

We do not knowingly collect information from children under 13 and our website is not directed to children under 13.

How To Contact Us:

Questions or requests (including communication preferences)? Email [email protected] or call (214) 216-0387.

SMS Terms & Conditions

Program & Sender:

This SMS program is offered by Milestone Home Service Co. (dba Milestone Electric, A/C & Plumbing) (“Milestone”).

Types Of Messages:

Appointment confirmations/reminders/updates, service notifications, estimates and billing notices, customer experience surveys, and occasional promotions/limited-time offers.

Opt-In Eligibility:

By opting in (e.g., submitting a form with consent, booking an appointment and requesting SMS updates, or texting a keyword), you authorize Milestone to send SMS/MMS messages to the mobile number you provide. You must be the subscriber or customary user of the number.

Opt-Out:

Reply STOP to cancel. After you send STOP, we will send one final message to confirm your request. No further messages will be sent. You can also request removal by contacting [email protected] or (214) 216-0387.

Help:

Reply HELP for help or contact [email protected] or (214) 216-0387.

Frequency & Fees:

Message frequency may vary. Message and data rates may apply.

Privacy:

We do not share, sell, or transfer text-messaging originator opt-in data or consent with third parties for their marketing or promotional purposes. See our Privacy Policy above for collection, use, and security details.

Support & Contact:

Milestone Home Service Co. 2360 Crist Rd Suite B900, Garland, TX 75040, [email protected], (214) 216-0387.

Carrier Disclosure:

Carriers are not liable for delayed or undelivered messages.