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Frequently Asked Questions

General Questions

Are there any hidden fees or charges I should be aware of?

We prioritize transparency and ensure you know the cost before any work begins. Our commitment to there are no hidden fees or unexpected charges. We take pride in clearly communicating all service options and pricing before starting any repair or installation.

As one customer, Audra shared: He was very thorough and I didn’t feel like he was pressuring us with petty up charges.

Can I get a price match if I find a lower quote elsewhere?

Yes, you can get a price match if you find a lower quote elsewhere. Milestone offers an “Apples-to-Apples” price-match guarantee. This means if you find another licensed company that conducts background checks and drug tests, uses the same quality materials, and provides the same quality of work at a lower price, Milestone will not only match the price but beat it by $100.

Do you offer any discounts to new customers?

We offer discounts to ALL customers! We have a landing page that shows what coupons we have available currently.

Click Here for all coupons.

Service Excellence

How do you handle scheduling and appointments?

We schedule our appointments based on time windows. We have our 8 AM – 9 AM priority window for our ‘Milestone Advantage’ members, then our 8 AM – 11 AM, 11 AM – 2 PM, 2 PM – 5 PM, and our emergency after hours. At Milestone Electric, A/C, & Plumbing, we prioritize making scheduling and appointments as seamless as possible for our customers.

 

How do you manage emergency service requests?

We manage emergency service requests with utmost urgency and efficiency. We offer 24/7 emergency services, ensuring a technician is ready to assist you at any time, even on holidays and weekends.

One customer mentioned, “I called Milestone & they were out in an hour!!” for a plumbing emergency.

What is your policy on rescheduling or canceling appointments?

Our policy on rescheduling or canceling appointments is designed to be flexible to accommodate your needs. Should you need to reschedule or cancel, please contact us as soon as possible to ensure we can adjust our schedule accordingly. 

The Milestone Advantage Program

Can I combine loyalty rewards with other promotions or discounts?

Yes, you can combine your Advantage membership %15 off with another coupon. However, you cannot stack multiple coupons on your ticket. The Milestone Advantage™ program offers a variety of benefits such as 15% off all services and repairs, and even 5% off new HVAC installations.

Do loyalty program benefits apply to all types of services?

Yes, the benefits of The Milestone Advantage™, apply to a wide range of services. Members enjoy 15% off all electrical, plumbing, air conditioning, and heating repairs. While also receiving 5% off new HVAC installations and garage installations, among other benefits like bi-annual A/C maintenance and complimentary drain clearing.

How does The Milestone Advantage work?

Customers pay $19.99 a month or $240 for the year! This promises you to receive bi-annual (2X a year) A/C Maintenance with The Milestone Tune-Up, 15% off all services, 5% off all new HVAC installations, and one complimentary drain clearing a year, The “never lose a penny” means every dollar you’ve paid for the membership you’re able to put back into any major home repairs after being a member for a year and more monthly services and giveaways you can win.

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