Frequently Asked Questions
Pricing & Value
We prioritize transparency and ensure you know the cost before any work begins. Our commitment to transparency ensures there are no hidden fees or unexpected charges. We take pride in clearly communicating all service options and pricing before starting any repair or installation.
Yes, you can get a price match if you find a lower quote elsewhere. Milestone offers an “Apples-to-Apples” price-match guarantee. This means if you find another licensed company that conducts background checks and drug tests, uses the same quality materials, and provides the same quality of work at a lower price, Milestone will not only match the price but beat it by $100.
We offer discounts to ALL customers! We have a landing page that shows what coupons we have available currently.
At Milestone Electric, A/C, & Plumbing, we balance cost and quality by focusing on three key things:
Transparent Pricing: We believe in upfront pricing with no hidden fees. You’ll always know the cost before we start any work, so there are no surprises.
Price Match Guarantee: With our “Apples-to-Apples Guarantee,” we promise to match any competitor’s price if they offer the same quality materials and services. This ensures you get the best value for your money.
Commitment to Quality: Our technicians are highly trained, and we follow strict industry standards to ensure top-notch workmanship. If you’re not happy with our work, we’ll make it right or refund your money.
This is the model we use at Milestone, to ensure we are giving you the highest quality of work at the fairest price.
Read what our customer Lance Hawkins said about our cost and quality of service.
At Milestone Electric, A/C, & Plumbing, we stand behind our work with robust guarantees and warranties to ensure our customers’ peace of mind. We offer a 100% Satisfaction Guarantee on all services: if you’re not completely satisfied, we will stop at nothing to make it right. Many of our customers appreciate our commitment; for example, one customer mentioned, “They always stand behind everything they install & the quality of the parts & labor”.
Milestone Electric, A/C, & Plumbing is a trusted provider because of our exceptional service, strong community involvement, and commitment to quality. Established in 2004, we’ve become a leading home service provider in the Dallas-Fort Worth Metroplex.
Our technicians undergo rigorous background checks, drug testing, and extensive training to ensure safety and expertise. We offer same-day service guarantees, reflecting our dedication to reliability and customer satisfaction. Customers frequently praise our professionalism and dependability, noting that we go above and beyond to ensure complete satisfaction. For reliable, high-quality home services, choose Milestone and experience the difference.
Milestone Electric, A/C, & Plumbing offers exceptional value through our commitment to quality, customer satisfaction, and transparency. Our services include a 100% satisfaction guarantee and a 5-year parts and labor warranty, ensuring that if you’re not happy or if something goes wrong, we’ll make it right at no extra cost. We use only the highest-quality parts for repairs and installations, ensuring reliability and longevity. Unlike many contractors, we provide upfront pricing after an in-person assessment, so you know exactly what to expect before any work begins.
With over 100,000 homes served and countless satisfied customers, Milestone is dedicated to providing high-quality, reliable services that make every dollar you spend worthwhile. Contact us today to experience the Milestone difference!
Service Excellence
We schedule our appointments based on time windows. We have our 8 AM – 9 AM priority window for our ‘Milestone Advantage’ members, then our 8 AM – 11 AM, 11 AM – 2 PM, 2 PM – 5 PM, and our emergency after hours. At Milestone Electric, A/C, & Plumbing, we prioritize making scheduling and appointments as seamless as possible for our customers.
We manage emergency service requests with utmost urgency and efficiency. We offer 24/7 emergency services, ensuring a technician is ready to assist you at any time, even on holidays and weekends.
One customer mentioned, “I called Milestone & they were out in an hour!!” for a plumbing emergency.
Our policy on rescheduling or canceling appointments is designed to be flexible to accommodate your needs. Should you need to reschedule or cancel, please contact us as soon as possible to ensure we can adjust our schedule accordingly.
Yes, our technicians are thoroughly licensed and insured. Each technician undergoes extensive background checks and drug testing to ensure top-quality service and safety. Our dedication to these standards ensures that you receive reliable, high-quality service every time. For more information or to schedule an appointment, contact us today!
To get an estimated arrival time for your service appointment with Milestone Electric, A/C, & Plumbing, you can expect our technicians to arrive within the appointment window specified during scheduling. Our team often provides updates via several calls throughout the day to keep you informed about the technician’s current status and any changes to the expected arrival time.
Many customers appreciate this communication, as noted by M. Evans: “Milestone kept us in the loop and let us know with several calls where he was in his services for the day”.
Our rigorous selection and training process is key to maintaining these standards. Firstly, each of our technicians undergoes meticulous, detailed training. This training includes understanding the details of A/C units, plumbing systems, and electrical components. Additionally, to ensure trustworthiness, our technicians must pass comprehensive background checks and routine drug testing. Our technicians continuously receive continuing education training, keeping safety and customer satisfaction at the forefront of their minds. Milestone’s dedication to quality service is reflected in our customer guarantee.
If a technician is running late, Milestone ensures excellent communication and customer care by providing regular updates about the technician’s current status and estimated arrival time. One customer shared, “Milestone kept us in the loop with several calls, letting us know where the technician was in his schedule for the day. They apologized for the later-than-expected arrival time and offered to reschedule if we wanted to.”
The Milestone Advantage Program
Yes, you can combine your Advantage membership %15 off with another coupon. However, you cannot stack multiple coupons on your ticket. The Milestone Advantage™ program offers a variety of benefits such as 15% off all services and repairs, and even 5% off new HVAC installations.
Yes, the benefits of The Milestone Advantage™, apply to a wide range of services. Members enjoy 15% off all electrical, plumbing, air conditioning, and heating repairs. While also receiving 5% off new HVAC installations and garage installations, among other benefits like bi-annual A/C maintenance and complimentary drain clearing.
Customers pay $19.99 a month or $240 for the year! This promises you to receive bi-annual (2X a year) A/C Maintenance with The Milestone Tune-Up, 15% off all services, 5% off all new HVAC installations, and one complimentary drain clearing a year, The “never lose a penny” means every dollar you’ve paid for the membership you’re able to put back into any major home repairs after being a member for a year and more monthly services and giveaways you can win.
Yes, Milestone Electric, A/C, & Plumbing offers bonuses for loyalty program members. By joining The Milestone Advantage™, members gain access to exclusive benefits such as priority scheduling, discounted pricing, and complimentary services like annual drain clearing. Moreover, members also receive monthly emails on giveaways and exclusive events they can attend!
To sign up for our loyalty program, The Milestone Advantage™, you simply need to visit our website and navigate to the Milestone Advantage page or call our office at 214-348-5100. Call today to schedule your complimentary AC tune-up!
- Bi-Annual A/C Maintenance: The Milestone Tune-Up™ 2x a year for summer and winter seasonal service
- Priority Scheduling: One hour arrival window (8am-9am), reserved for members only
- Member Pricing: 15% off all service & repairs, and 5% off all new HVAC installations and new garage installations of doors, flooring, & cabinetry.
- Complimentary Drain Clearing: Got a clogged plumbing drain? We’ll come out to unclog it for you once a year. *Drain clearing is complimentary during business hours, up to 75 feet
- Never Lose a Penny: Every penny of your membership payments* may be applied toward future home installations (Includes new HVAC systems, electrical panels, drains, roofing, water heaters, & generators). *Accruement starts on day one and banks annually. Funds available for use after 12 months of membership.
- And More: Including exclusive access to monthly giveaways and complimentary home services (such as gutter clearing, garage door noise reduction, electrical safety visits).
