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We Remain Open To Serve You!

We’re essential to your home which means we stay open through shelter in place.

MILESTONE REVIEWS

Milestone Expert Service

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Milestone
Average rating:  
 62 reviews
by Cathy on Milestone

I had yall come out in september and you sent Cj who was very pleasant and answered all my questions. I then asked for them to send me estimate to turn into my insurance. I have called several times and sent emails and still dont have a copy of invoice to send. they sent me a picture but it was taken in someones lap and I cant read it. Still waiting for a copy so I can get my plumbing problems fixed. If yall cant do this I will find another plumber because this is ridiculous waiting this long for a copy.

Hi Cathy. I am so sorry for the delay on this. I will certainly figure out what has taken this process so long and will get another legible copy sent over to you. We appreciate your patience. If you have any questions at all before that is sent over to you, please feel free to email me directly at channing@callmilestone.com or reach out via phone at 972-5206-5918. Thank you! – Channing

by susan s on Milestone

Service was great, however, having my phone text go off at 6:20 AM to review the tech? No. Please fix this.

Good Morning, Susan! Thank you so much for the 5-star rating! I’m so sorry that text was sent so early! We are definitely doing what we can to make sure that does not happen again! Please let us know if there is anything else we can help you with! Have a Marvelous Monday! πŸ™‚ -Emma

by Linda Dawson on Milestone

I called Milestone for some electrical work. While talking with technician, I mentioned my heater and the noise it was making. Chris called the office for a technician to look at my heater. He come out within the hour. My heater had several items wrong. I got a new heater the next day. Chris came back to work on the electrical. The city inspector come and passed everything. Have more to do which Chris will be doing.
The home warranty company would not even take off the front panels of the heater. I called another company same thing. I was told heaters are naturally loud.
I will always call Milestone.

Good Morning, Linda!! Thank you so much for the 5-star rating!! I’m so glad to hear that you had a great experience with Chris! We definitely want to make sure your home is working properly for you! We are always here if you need anything in the future! Have a Marvelous Monday! πŸ™‚ -Emma

by JoeAnn Stahel on Milestone

Loved working with Chris and Milestone! Wonderful experience!

Good Morning, JoeAnn!! Thank you so much for the 5-star rating! I’m so glad to hear that you had a great experience with Chris! We definitely want to make sure your home is working properly for you! We are always here if you need anything! Have a Marvelous Monday! πŸ™‚ -Emma

by Willie Williams on Milestone

I would like to recognize Mike Stevens for doing an outstanding job. I was a little upset that I had to wait 5 days for a thermostat in this cold weather. However when Mike arrived he was so polite, friendly and nice. Mike explained the new system to me and helped me set up Wi-Fi for the thermostat. he also took time to ask if there was anything else he could do, any questions. I told him about the things that had gone wrong this week and he told me what I needed to do. He set up an appointment for a plumber to come out and take a look at my garbage disposal for tomorrow morning. He also told me the most important thing for me to do next is to get installation in the attic. By the time Mike left I had forgotten how cold I had been the last 5 days. Most of the younger people these days do not take time to help older people, especially when they don’t know that much about computers. I don’t know how long Mike has been with the company but he is a keeper. Milestone you are back on my good side thanks to MIKE.

Good Afternoon, Willie!! Thank you so much for the 5-star review! I’m so sorry that it took so long for that thermostat to come in, but I am glad that you do have heat now! We definitely want to make sure your home is running properly for you! Please let us know if there is anything we can help you with in the future! Have a Marvelous Monday! πŸ™‚ -Emma

by CW Richardson on Milestone

We had a ‘squirrel’ issue where they had chewed into the eve, allowing water to enter one of the bathrooms. Contact Milestone who sent out Hank’s Handyman Services who promptly resolved the issue. During the repair, it was brought to our attention there was also a leak in the roof. They contacted Daniel Roofing Repair who came out within in 2-days for fixed the roof same day. Excellent work, very through, professional, and dependable. Thanks Milestone for complete services provided. Also used them for window cleaning – best our windows have looked in a very long time. We’ve used Milestone for all home repairs: electric, plumbing, window cleaning, and handman services. Great people, excellent work.

Good Afternoon, CW!! Thank you so much for the extremely kind review!! I’m so glad that all the repairs were made to your home from those squirrels! We are so happy to have you as part of the Milestone Family!! Please let us know if there is anything we can help you with in the future! Have a Very Happy New Years!! πŸ™‚ -Emma

by BILL COOPER on Milestone

This was one of the best service experiences I have ever had. Everyone from the call center to our technician were great!! Our technician Justin Adams was fantastic. he explained everything in great detail, and answered my questions without hesitation. He was very quick and efficient. He showed up after hours with a smile and a great attitude. He took care of all of our concerns and did a great job!! This is the only company that I will ever use. Great job guys!!

Hi Bill! Thank you so much for your wonderful 5 star review of Milestone! We are so glad to hear that you received such amazing service from everyone here! We love knowing that Justin was not only able to help take care of your home, but also did it all while helping you to understand your visit. We appreciate the chance to serve you and thank you so much for choosing Milestone! We look forward to serving you again in the future! πŸ™‚ -Brittani

by jean austin on Milestone

Dear Gus, I am sending this rave review to you to acknowledge the outstanding service I have received by your service men. On Wednesday, I had Justin Adams and Charles Castillio out to fix a plumbing issue, they went out of their way to fix the issue, and then went on to fix other plumbing issues I had. A big Thank You to them and your company. Everything was explained and I was informed and educated . Then on Thursday, another one of your techs was out for my furnace check, another big Thank You to Matt Holton, very informative and educational meeting. These gentlemen and the others I have had the pleasure of meeting from your company are outstanding. Always kind, in explaining what issues they are fixing and any others that may be of importance that need to be addressed. Thank you for having them in your company.

Hi Jean! Thank you so much for your kind 5 star review of Milestone! I’m so glad to hear that you are pleased with the service provided by our amazing team of technicians! We appreciate you so much for allowing us to serve you! Please don’t hesitate to let us know how we may be of service to you again in the future! Thank you so much! πŸ™‚ -Brittani

by Ashley on Milestone

I would not recommend Milestone for your plumbing needs. We were charged $589 pick up fee for the parts which all we needed was a spray hose. Then the repairs were $295 and $79 for a dispatch fee. Bringing the total bill to $ 982.75. Pretty expensive spray hose.

Hi Ashley. I am so sorry to hear that you have not been satisfied with Milestone. $982 is a lot to spend for any reason so i can completely understand your frustration regarding that especially since the job task seemed to be a simple one. I would really like the opportunity to review the pricing given to ensure that everything has been priced correctly. Regardless, due to our customer satisfaction guarantee here, we will always do whatever we can to make sure you are 100% satisfied. I will go ahead and reach out to the email address you have provided in hopes that we are able to make this right. Feel free to contact me via phone at 972-526-5918 if you would prefer to speak over the phone. I look forward to speaking with you. -Channing

by Cherie Venable on Milestone

We have been extremely pleased with Millstone in the 2 years we have been using their service. Besides just maintenance , they installed a very good furnance and air conditioner unit a year ago. . We have seen a significant drop in our monthly utility bills. Last week Chris did an awesome job checking our furnace for use in the winter months. Afterwards he spend at least 20 minutes explaining everything he did and other options that we might be interested in doing in the future. You just cannot go wrong with using Millstone!

Good Afternoon, Cherie! Thank you so much for the 5 star review! We are so happy to have you as part of the Milestone Family for the past 2 years! I’m so glad to hear that you had a great experience with Chris. We definitely want to make sure your unit is working properly for the winter months! We are always here if you need anything in the future! Have a Terrific Tuesday! πŸ™‚ -Emma

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Milestone Electric | TECL#21431 | Milestone Air | LIC # TACLA62189E | Milestone Plumbing | LIC # M-13684 | Milestone Security | B15727 | ACR-3293

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